BusRight is hiring a
Customer Experience Manager in Worldwide

Summary

The job is for a Customer Experience Manager (CXM) at BusRight, who will serve as the primary contact for customers' end-to-end experience, manage onboarding and implementations, lead product training sessions, provide support, collaborate with other teams, and communicate feature requests.

Requirements

• You have 3+ years of experience in a customer success, or related role
• A ‘glass half full’ attitude and see new challenges as opportunities to solve problems with your team
• You’re organized, detail-oriented, and you don't let things slip through the cracks
• You’re a talented writer and genuine communicator - your tone is approachable and personable but communicates confidence

Responsibilities

• Serve as the point person - the BusRight ‘Concierge’ - for customers' end-to-end experience, from onboarding to post-launch support
• Build deep relationships with clients, support and troubleshoot their product experience, and be a conduit for customer feedback across the team
• Owning customer onboarding & implementations - managing multiple onboarding projects simultaneously
• Proactively building deep relationships with key stakeholders
• Leading product training sessions during customer onboarding (drivers, parents, transportation office staff, etc.)
• Serving as a product expert, providing tier one support to your customers via phone, email, and live chat
• Collaborating with our Support Operations Specialist and Support Engineer to develop tailored client-facing solutions and internal tools to facilitate the growth of our high-touch concierge model
• Translating and communicating feature requests and feedback to members of the product and engineering teams

Benefits

• Competitive Compensation
• The Best Customers Ever
• Resources & Access
• Strategic Influence
• A Scrappy Team That Puts Customers First