Customer Marketing Manager

Summary

Join EvenUp as their first Customer Marketing Manager and play a key role in driving customer advocacy and engagement. You will develop and execute marketing strategies to maximize customer interaction and showcase EvenUp's solutions. This hands-on role requires a creative leader who thrives in fast-paced environments and has a passion for storytelling and customer success. Responsibilities include building advocacy programs, creating customer stories, managing community engagement, overseeing surveys, developing compelling content, and collaborating cross-functionally. The ideal candidate will have 5+ years of B2B marketing experience with a focus on customer marketing and engagement. EvenUp offers a comprehensive benefits package including health insurance, paid time off, a home office stipend, 401(k), parental leave, and more.

Requirements

• 5+ years of B2B marketing experience, with a strong focus on customer marketing and engagement
• Proven experience running advocacy or referral programs with measurable success
• High-growth company experience with the ability to thrive in fast-paced, dynamic environments
• Exceptional communication, writing, and interpersonal skills, with high emotional intelligence
• Strong organizational skills, detail-oriented, and a structured approach to project management
• Hands-on experience with marketing automation tools and CRM systems

Responsibilities

• Build and maintain customer advocacy programs, continuously recruiting and engaging customer advocates to support go-to-market (GTM) initiatives
• Identify and nurture key customers for case studies, speaking opportunities, and testimonials
• Maintain a library of success stories to support marketing and sales efforts
• Plan, execute, and manage community-building initiatives to foster customer relationships and engagement
• Oversee quarterly customer satisfaction surveys, leveraging insights to drive organizational improvements
• Develop compelling content that highlights the impact of EvenUp’s solutions, including case studies, blog posts, and event presentations
• Partner with teams across marketing, sales, and customer success to align customer advocacy efforts with business goals

Preferred Qualifications

Experience in the legal industry or familiarity with legal processes

Benefits

• Choice of medical, dental, and vision insurance plans for you and your family
• Flexible paid time off
• 10 US observed holidays, and Canadian statutory holidays by province
• A home office stipend
• 401(k) for US-based employees
• Paid parental leave
• Sabbatical program
• A meet-up program to get together in person with colleagues in your area
• Offices in San Francisco and Toronto