Hostaway is hiring a
Customer Onboarding Specialist

Summary

The job is for a Customer Onboarding Specialist at Hostaway, a SaaS startup in the vacation rental industry. The role involves onboarding new customers effectively, conducting training sessions, developing customized materials, and maintaining communication with new customers. The position requires at least 2 years of experience in customer onboarding or customer success within the SaaS industry, native-level fluency in French and professional proficiency in English, strong interpersonal skills, excellent communication skills, ability to adapt to new technologies, strong problem-solving skills, and the freedom to work remotely.

Requirements

• At least 2 years of experience in customer onboarding or customer success within the SaaS industry
• Native-level fluency in French and professional proficiency in English are mandatory
• Proven ability to manage multiple onboarding projects simultaneously, while maintaining sharp attention to detail
• Strong interpersonal skills and the ability to create a positive first impression with new customers
• Excellent communication, presentation, and training skills
• Ability to quickly adapt to new technologies and continuously update skills in a fast-paced environment
• Strong problem-solving skills and the ability to think critically

Responsibilities

• Implement effective onboarding processes for new customers
• Conduct initial training sessions and demonstrations tailored to customer needs
• Develop customized onboarding materials and resources in both French and English
• Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process
• Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process
• Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement
• Serve as the primary point of contact for new customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly

Benefits

• Competitive Compensation
• 100% Remote
• Equity
• Values-Driven Leadership
• Professional Growth
• Annual Paid Leave
• Geographic Specific Benefits
• Dynamic Team Culture