Tide is hiring a
Sales Onboarding Specialist

Summary

The job description is for a Sales Onboarding Specialist role at Tide. The role involves handling inbound and outbound calls to potential members, guiding them through the signup process, troubleshooting issues, supporting the business development team with cold-calling leads, and suggesting relevant Tide products. The ideal candidate should have excellent English language skills, previous customer service or telesales experience, be target driven, comfortable with constant change, able to articulate onboarding requirements efficiently, a team player, self-motivated, and conscientious.

Requirements

• Excellent written and spoken English language skills
• Previous customer service or telesales experience
• Being focused on revenue and able to up-sell to our prospective members
• Being target driven
• Being comfortable with constant change and switching of priorities
• Having a member first mentality
• Being able to articulate the onboarding requirements depending on the nature of the business efficiently and within a limited time frame
• Being a team player and able to complete ad-hoc tasks to help the KYC Analyst Team on occasions

Responsibilities

• Receiving inbound and outbound calls from prospects who have downloaded the Tide app but haven't signed up. Guiding them over the phone to complete their signup
• Walking these potential members through our signup process, answering their questions and using persuasion skills to reassure them that we are the best and convert them into full fledged Tide Members!
• Working with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way
• Supporting the business development team with cold-calling leads who haven't heard of Tide and converting them into active members/customers

Preferred Qualifications

• Having some knowledge of compliance, KYC, AML, and associated regulations
• Having previous experience working with a Fintech or digital bank
• Having experience of using Zendesk or similar and Predictive (or power) dialer

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave