Remote Customer Operations Manager (Product Focus)

Summary

Woolf University seeks a results-oriented Customer Operations Manager with 3+ years of experience in customer operations or a similar role. The role involves onboarding new member colleges, streamlining operational processes, learning about Woolf's technologies, managing backlogs, data analysis, and communication with internal teams. Familiarity with accreditation compliance procedures and higher education institutions is beneficial.

Requirements

• Minimum of 3+ years of experience in customer operations or a similar role
• Proven experience in onboarding and enabling new customers with software solutions (a plus if experience is in the education technology sector)
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Great written & spoken English
• Ability to work independently and manage multiple priorities
• A willingness and eagerness to learn about educational technology and APIs/SDKs

Responsibilities

• Drive efficient onboarding processes for new member colleges
• Continuously identify opportunities to streamline customer operations and optimize internal workflows
• Actively learn about Woolf's technologies, especially Airlock, to provide effective technical support
• Effectively manage customer needs within Notion, prioritizing tasks from the backlog based on urgency, impact, and college size
• Generate reports and analyze customer data to identify trends and areas for improvement
• Maintain open and professional communication with member colleges, product development, and other internal teams

Preferred Qualifications

• Experience working in a fast-paced, sprint-based environment is a plus
• Familiarity with project management tools like Notion is a plus

Benefits

• Flexible PTO and working hours
• Growth support: 30/60/90, 1:1s, team kick off, and retro sessions
• Smart, talented team in a high growth environment