Expertise.com is hiring a
Customer Service Agent in Worldwide

Summary

The job is a remote position within the consumer services team responsible for conducting concierge and provider-matching calls. The role requires night shift hours (Monday-Friday) and specific experience in making outbound calls.

Requirements

• Has proficient to advanced written and verbal communication skills
• BPO Customer Service Agent Profile preferred
• Has at least 1-year BPO experience, preferably in a work-from-home environment
• Has keen attention to detail and familiarity with the use of several remote work tools
• Has the proven ability to multitask and think outside the box
• Has system requirements as mandated by the project

Responsibilities

• Comprehend how we do things with clients and make sure they're getting their money's worth
• Competent in conducting basic provider data research
• Conduct phone conversations with clients in the capacity of an executive assistant, maintaining a balance between casual and professional tones
• Jot down what you talk about with clients in a clear and accurate way
• Roll with the punches when things change at work, and still get the job done right
• Stay pumped and focused on getting stuff done on time
• Demonstrate success in initiating and executing new ideas