OKX is hiring a
Customer Service Agent in Europe

Summary

The job involves interacting with global customers through multiple channels to address their inquiries and issues. The successful candidate will need excellent communication skills in English and Ukrainian, the ability to work independently, and a solutions mindset. They should have at least 2 years' experience in customer service or a similar role, and a diploma from college or above. Nice-to-have qualifications include working knowledge of CRM tools and experience in the crypto/finance-technology industry.

Requirements

• Diploma from college or above, related to any major
• A minimum of 2 years' experience as a social media agent, customer service, or a similar role
• Excellent command of spoken and written English AND Ukranian
• Ability to work independently in a fast-paced environment
• Willingly to work according to given schedule to support 24x7 operations
• Strong people skills: Ability to navigate difficult situations and stay calm under pressure
• Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making
• Excellent time management: ability to multi-task to solve issue for Customers, while managing time
• Quick learner: ability to ramp up quickly and act on feedback constructively

Responsibilities

• Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media
• Liaising with both internal & external stakeholders e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc

Preferred Qualifications

• Working knowledge of CRM tools, such as Zendesk
• Familiar with crypto/finance-technology industry
• Experience working with teams across global offices and time zones

Benefits

• Competitive remuneration package
• Yearly Bonus
• Work remotely