Binance is hiring a
Customer Service Agent in Asia

Summary

The job is for a Customer Support role in Binance's P2P market, handling customer inquiries and providing accurate information. The role requires 2-3 years of frontline customer support experience, excellent English and Russian language skills, multitasking abilities, a fast internet connection, knowledge or interest in the blockchain/digital assets industry, and flexibility with working hours and shifts. Benefits include being part of a global organization with career development opportunities, competitive salary, flexible working hours, remote-first work environment, and casual work attire.

Requirements

• 2-3 years experience in frontline customer support, preferably in the financial or service industry
• Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
• Be adaptable and resilient, able to operate in a quickly changing environment
• Excellent verbal and written professional English and Russian language skills
• Great at multitasking, prioritizing, and managing time effectively
• You must have a fast internet connection (5mpbs broadband internet connection at least)
• Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage
• Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

Responsibilities

• Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
• Independently provide accurate information to resolve problems/issues that arise
• Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
• Escalate issues to your team leader, managers, and other departments as required
• Adhere to the Quality Assurance standards set
• Adhere to and comply with the schedule set by the Team Leader
• Assist in the preparation of other processes as and when assigned/required by the Team Leader
• Display good team working attitude and behavior within the team and other departments in the company

Benefits

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire