Customer Service Agent

Summary

Join Sezzle's remote customer support team in Bogota, Colombia! As a customer-driven problem solver, you'll provide empathetic and detailed support via email, live chat, and phone. You'll troubleshoot complex issues, build strong customer relationships, and contribute valuable feedback to product development. Success requires excellent communication skills, experience in a fast-paced support environment, and the ability to manage multiple tasks efficiently. This role offers the opportunity to make a real impact on customers' financial lives within a purpose-driven fintech company.

Requirements

• Excellent communication and interpersonal skills
• Fluent in written and spoken English
• Proven success in a fast-paced support environment
• Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat
• Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative
• Driven to dig into the details of a system or process to solve customer problems
• Displays a passion for what you do while upholding personal and corporate integrity
• Excitement to learn new technologies and help customers succeed
• 3+ years of customer support experience
• Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software
• Fluent in written and spoken English and Spanish
• Bachelor’s degree or an equivalent combination of education and experience

Responsibilities

• Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
• Showcase passion and connection with the nooks and crannies product
• Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
• Build a network of support and trust with our awesome customer support team!
• Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams
• Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes
• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer - experience

Preferred Qualifications

• Zendesk, LiveAgent or Jira experience is a plus
• A third language is a pre