German Customer Service

Summary

Join Bosch Service Solutions as a Customer Service Representative and provide exceptional support to end-users and workshop professionals in the German automotive aftermarket sector. You will handle inquiries about workshop locations, appointments, and the "WOM Connect" workshop management tool. Responsibilities include troubleshooting issues, escalating complex problems, and unlocking tool modules. You will also guide customers through the escalation process and handle calls related to vehicle rental services. This role requires fluency in German, strong communication skills, and a passion for the automotive industry. A stable contract, flexible work-from-home options, and a Monday-to-Friday schedule are offered.

Requirements

• Fluent in German (spoken and written) is essential
• Strong communication and interpersonal skills
• A passion for the automotive industry and helping people
• Ability to work independently and as part of a team

Responsibilities

• Respond to general customer inquiries from end-users seeking information about nearby workshops, opening hours, and assistance with scheduling and modifying service appointments
• Assist workshop professionals with questions regarding the appointment system, updating their availability in the Bosch system, reporting closure days, and addressing general service issues
• Provide support for the new "WOM Connect" (Workshop Management Tool) by: Assisting users in operating the tool effectively
• Troubleshooting issues based on user feedback and creating tickets via JIRA for unresolved problems
• Escalating complex issues to the second-level support team as necessary
• Unlocking additional modules as requested by users, following the processes trained by MA
• Ensure high-quality support for workshops, serving as a reliable point of contact for inquiries
• Guide customers through the escalation process for second-level inquiries, keeping them informed about the next steps
• Handle calls related to vehicle renting services, including contracts, coverage, and incidents

Preferred Qualifications

Previous experience in customer service is a plus

Benefits

• A stable contract with opportunities for professional growth
• Monday to Friday work schedule during office hours
• Flexible Work from home