Customer Service Associate

Summary

The Customer Service Associate is an entry-level position within the Inside Sales Department that handles general customer service calls/emails, works with various teams, processes orders, and attends daily sales meetings. The role requires at least 1-2 years of experience in customer service, excellent communication skills, comfort with using computers and Microsoft Office, and a positive attitude.

Requirements

• Minimum 1-2 years experience in Customer Service field
• University/College degree an asset
• Professional and outgoing
• Excellent telephone and email etiquette
• Excellent written and verbal communication skills
• Positive attitude
• Must be comfortable with using computer and Microsoft Office on a daily basis
• Ability to work in a team environment
• Effective time management skills

Responsibilities

• Answer General Sales phone line regarding order status or warranty questions and either assist as needed or direct to Inside Sales Coordinator if outside of CSA responsibility
• Field RMA warranty requests and process/send RMA paperwork via email to LSI representatives or end-users
• Send Order Acknowledgements to LSI Representatives and/or end users
• Send Tracking Information to LSI Representatives and/or end users
• Assist Inside Sales Coordinators with maintaining company MRP/CRM database
• Attend daily sales meetings and training programs
• Provide excellent customer service to any customer or rep contacting LSI
• Enter and process sample fixture order for Regional Sales Managers and Sales Representatives
• Field and organize order expedite requests
• Process Quick Ship Orders

Benefits

• Salary: competitive, commensurate with position, skill level and experience
• Company 401K Safe Harbor Plan: 3% (based on annual salary) safe harbor employer contribution into an account regardless of whether the employee contributes or not
• Medical / Insurance Contribution: 80%+ employer contribution, depending on plan
• Life insurance: employer-paid coverage of your annual salary up to a maximum of $50,000. Additional voluntary life insurance amounts are available
• Other voluntary insurances available: Dental Insurance, Eye Care, FSA, Dependent Care Reimbursement, Short-Term Disability, Long-Term Disability, Accident, Critical Care, Legal Shield and IDShield
• 10 PTO (Vacation and Personal) Days (3 are needed for our December shutdown)
• 10 paid Holidays annually
• 7 paid Sick Days