Tide is hiring a
Customer Service Associate
Tide
π΅ ~$41k-$49k
πIndia
Please let Tide know you found this job on JobsCollider. Thanks! π
Summary
Join us in our mission to empower small businesses and help them save time and money. As a Credit Service Associate, you will be helping businesses all across the UK to become success stories. Youβll love talking to people and have an empathetic and proactive nature along with a passion for solving member problems.
Requirements
- You have excellent spoken and written English skills
- You comfortable using industry tools like Kustomer, GSuite, and Jira
- You are confident talking with our customers to help them get the most from their current account
- You enjoy finding novel ways to solve difficult problems
- You are always on the lookout for recurring issues and help create new workflows to solve them
- You have really strong organisational skills
- You have some experience working in customer service for the finance industry
- You have some experience working in startups
Responsibilities
- Spotting and noting patterns is second nature to you, and youβre always ready to highlight areas that can be improved in terms of product or member experience
- Juggling priorities to ensure that members get a level 2 support experience meaning time is of the essence and detailed product knowledge is vital
- Staying up to date on the general topics supported by level 1
- Staying up to date on all level 2 Credit products
- Eligibility checks of members who are interested in our credit products and the soft skills needed to let them know what they can apply for and how
- Exploring data and aiding with reporting in order to track the performance of products and services
- Helping demonstrate your values to new members of the team, and supporting them with your wisdom and experience and assisting with common back office tasks
Benefits
- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activitie
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Please let Tide know you found this job on JobsCollider. Thanks! π