Remote Customer Service Associate

Summary

Join Tide in their mission to empower small businesses and help them save time and money as a Customer Service Associate.

Requirements

• You have excellent spoken and written English skills
• You comfortable using industry tools like Kustomer, GSuite, and Jira
• You are confident talking with our customers to help them get the most from their current account
• You enjoy finding novel ways to solve difficult problems
• You are always on the lookout for recurring issues and help create new workflows to solve them
• You have really strong organisational skills
• You have some experience working in customer service for the finance industry
• You have some experience working in startups

Responsibilities

• Spotting and noting patterns is second nature to you, and you’re always ready to highlight areas that can be improved in terms of product or member experience
• Juggling priorities to ensure that members get a level 2 support experience meaning time is of the essence and detailed product knowledge is vital
• Staying up to date on the general topics supported by level 1
• Staying up to date on all level 2 Credit products
• Eligibility checks of members who are interested in our credit products and the soft skills needed to let them know what they can apply for and how
• Exploring data and aiding with reporting in order to track the performance of products and services
• Helping demonstrate your values to new members of the team, and supporting them with your wisdom and experience and assisting with common back office tasks

Benefits

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activitie