SMASH is hiring a
Customer Service Help Desk, Remote - Costa Rica

Summary

The job involves providing first-level IT support to customers, diagnosing and resolving simple IT problems, utilizing Service Desk software, handling customer inquiries related to VMware HyperV or QuickBooks, maintaining detailed records of customer interactions, and ensuring customer satisfaction. The ideal candidate should have good English communication skills, basic IT knowledge, problem-solving skills, experience with Service Desk software, and knowledge of VMware HyperV and QuickBooks.

Requirements

• Citizenship or work permit in Costa Rica or Colombia to apply for this role
• Good English and Communication Skills: Ability to communicate clearly and effectively with customers
• Basic IT Knowledge: Understanding of fundamental IT concepts and troubleshooting techniques
• Problem Solver with Initiative: Ability to think critically and take initiative to solve problems
• Experience with Service Desk Software: Familiarity with tools like Ninja, Syncro MSP, or similar

Responsibilities

• Provide first-level support to customers experiencing IT issues
• Diagnose and resolve simple IT problems or escalate them to a higher level of support
• Utilize basic Service Desk software such as Ninja, Syncro MSP, or similar tools
• Handle customer inquiries related to VMware HyperV or QuickBooks
• Maintain detailed records of customer interactions and solutions provided
• Ensure customer satisfaction through effective communication and follow-up

Preferred Qualifications

Knowledge of VMware HyperV and QuickBooks: Experience handling customer issues related to these platforms is preferred

Benefits

• Work from Home
• English Academy for Employees and Relative
• Business Skills Coach – Certifications
• Discounts with Tech Universities
• Events and additional Perks