Angi is hiring a
Customer Service Representative

Summary

Join Instapro Group, an Angi partner, and become a Customer Service Representative to assist homeowners and tradespeople with issues that cannot be resolved through our online platform. You will make proactive outbound calls to help our customers succeed on our platform. Your primary focus will be to actively contribute to the launch of our business in a new market.

Requirements

• 3+ years of business experience
• 3+ years of experience in technology companies
• 2+ years of experience in a Customer Service department with a proven track record of success
• Familiarity with CRM system (Salesforce) and practices
• Comfortable using computers (Google Suite, pack office)
• Excellent communication skills, both written and verbal in English
• Ability to maintaining a positive, empathetic, and professional attitude toward customers at all times
• Ability to understand and to follow process and policies
• A team player with a positive attitude and a desire to learn
• Able to come to our office up to 2 days a week at some point

Responsibilities

• Acknowledging and answering customer requests coming from various channels (email, chat, contact form, calls….)
• Managing back-office activities that may result in outbound calls
• Making outgoing calls in order to promote our product, to ensure customers are successful, collect feedback/ data or for other purposes to support the company strategy
• Maintaining customer records via the CRM system
• Delivering against objectives, policies and deadlines set by your manager
• Providing input to improve the efficiency, speed and quality of processes
• Promote and embody Instapro’s core values and policies

Benefits

• Highly competitive salary package that ranges from $50,000 - $58,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living
• Hybrid work environment
• Work/life balance (this role is Monday through Friday)
• Health Benefit plans and Mental health support
• Ongoing training and development to help you succeed