Remote Customer Service Representative

Summary

Join our team and help us simplify the lives of teachers by providing exceptional customer service and technical support through Wordwall's interactive platform.

Requirements

• Passion for delivering exceptional customer service and problem-solving
• Minimum of 3 years’ experience as an international-facing customer service agent
• College/university degree
• Excellent written and spoken English (C1/C2 level)
• Proven ability to work independently in a remote role
• Strong attention to detail and organization
• Proficient in IT office skills with the ability to troubleshoot simple IT problems
• Reliable internet connection and a suitable home office environment
• Willingness to work in shifting schedules, including some unsocial hours

Responsibilities

• Assist customers in navigating the Wordwall website by responding promptly to customer inquiries and provide technical support through email
• Effectively address billing and invoicing inquiries
• Record and communicate customer feedback to drive continuous product improvement
• Coordinate and deliver an individual project; recently we’ve had help centre maintenance, teacher training, school licence renewals and product testing

Preferred Qualifications

• Supervisory or team leader experience in a customer service environment
• Teaching experience
• Has work experience in languages outside your native tongue

Benefits

• 30 days paid time off per year
• Fully remote role