Better Health Group is hiring a
Customer Service Representative in Worldwide

Summary

Better Health Group is hiring a customer service representative for their healthcare call center. The representative will answer incoming calls, gather and verify demographic information, identify caller needs, document interactions, and meet quality assurance requirements.

Requirements

• High school diploma or equivalent
• 2+ years of customer service experience, preferably in a healthcare call center environment
• Active listening, empathy, professionalism, and problem-solving skills, with a focus on first-call resolution and building value for the customer
• Experience with Google Suite applications
• Experience with data entry and call documentation
• Strong verbal and written communication skills

Responsibilities

• Answer incoming healthcare contact center calls
• Provide support via inbound calls for community seniors
• Gather and verify demographic information using standard computer software and systems
• Use tools and apply problem-solving skills to identify immediate caller needs and route calls to appropriate resources
• Document all call information according to approved operating procedures
• Use verbal communication strategies to effectively elicit information, gain confidence from caller and provide reassurance

Preferred Qualifications

Medical terminology preferred

Benefits

• Medical, dental, vision, disability, and life insurance
• 401k with employer match
• Paid time off
• Paid holidays