Better Health Group is hiring a
Customer Service Representative in Worldwide
![Logo of Better Health Group](https://cdn.jobscollider.com/logo/better-health-group-4848.webp)
Customer Service Representative
🏢 Better Health Group
💵 ~$24k-$27k
📍Worldwide
📅 Posted on May 24, 2024
Summary
Our mission is Better Health. Our passion is helping others. Join our team at Better Health Group to grow personally and professionally, help others achieve Better Health, and be part of a team that shares your passion and drive.
Requirements
- High school diploma or equivalent
- 2+ years of customer service experience, preferably in a healthcare call center environment
- Active listening, empathy, professionalism, and problem-solving skills, with a focus on first-call resolution and building value for the customer
- Experience with Google Suite applications
- Experience with data entry and call documentation
- Strong verbal and written communication skills
Responsibilities
- Answer incoming healthcare contact center calls
- Provide support via inbound calls for our community seniors
- Gather and verify demographic information using standard computer software and systems
- Use tools and apply problem-solving skills to identify immediate caller needs, including potential crisis calls, and route calls to appropriate resource according to standard operating procedures
- Document all call information according to approved operating procedures
- Use verbal communication strategies to effectively elicit information, gain confidence from caller and provide reassurance
- Accurately identify caller’s presenting concerns and document per protocol
Preferred Qualifications
Medical terminology preferred
Benefits
- Medical, dental, vision, disability, and life benefits
- 401k, with employer match
- Paid time off
- Paid holidays
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