Beyond Finance is hiring a
Customer Service Representative in Worldwide

Summary

The job is for a Customer Service Representative at Beyond Finance who will serve as the primary point of contact for clients enrolled in financial hardship programs. The role requires a minimum of one year of call center experience, strong communication skills, technical aptitude, and the ability to work weekends and evenings. Benefits include health insurance, PTO, paid holidays, parental leave, 401(k) matching, career development opportunities, and a collaborative work environment.

Requirements

• Minimum 1 Year of Call Center Experience Required (High Volume preferred!)
• Strong technical aptitude and ability to learn and navigate complex systems
• Excellent communication skills (written, verbal, and listening)
• You operate with understanding, active listening, patience, empathy, and kindness to customers
• Strong interpersonal skills and can independently handle routine and complex client inquiries
• Have a people-focused approach and solution mindset, you’re an effective problem solver
• Effective at time management, planning & organizing tasks
• Ability to work from home in a distraction-free environment
• Reliable, High Speed, Internet connection

Responsibilities

• Provide helpful and caring customer service over high volume inbound and outbound client phone calls of varying complexity
• Proactively identify, analyze, and resolve client issues by utilizing active listening and critical thinking to provide first call resolution with focus on the customer relationship
• Exhibit strong written/verbal communication skills, excel at customer interaction, and deliver practical solutions
• Develop and maintain positive client relations and work collaboratively with other departments within the company to ensure client requests and questions are appropriately handled in a timely manner
• Work independently and with a team to drive retention of clients through bolstering product knowledge and providing best-in-class service at all times
• Operate, navigate, and troubleshoot a desktop computer to obtain and extract information; research through multiple computer programs/systems simultaneously and document information, activities, and changes in the CRM database (Client Relationship Management System) for client accounts
• Continuously learn, interpret, and utilize company and industry knowledge, practices, and procedures to deliver accurate and up-to-date solutions

Preferred Qualifications

Bilingual - Spanish (preferred / not required)

Benefits

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Career development & training
• A collaborative work environment