Binance is hiring a
Customer Service Representative in Portugal, Brazil

Summary

Binance is seeking an experienced Customer Service Representative to expand its customer support operations team. The role involves handling live chats and emails, providing accurate information, following communication procedures, and managing complaints. The ideal candidate should have a college degree or above, fluent Portuguese and advanced English, at least 1 year of customer service experience in the finance or e-commerce industry, and be passionate about the crypto industry.

Requirements

• College degree or above
• Fluent Portuguese language, and advanced English speaker. Other languages (e.g. Spanish) will be beneficial
• Minimum 1 year experience in customer service, preferably in finance or e-commerce industry
• Outstanding new graduates are also welcomed to apply
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Passionate for customer service industry and can accept to work under different work shifts
• Positive about the crypto industry
• Willing to work weekends and irregular hours which will include night shifts

Responsibilities

• Handle high amounts of live chat and incoming emails
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Benefits

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire