Binance is hiring a
Customer Service Representative in Turkey

Summary

The job is for a Customer Support role in Turkish at Binance, a leading global blockchain ecosystem. The role involves handling live chat and other online tools, providing accurate information, managing complaints, and supporting other business units. The requirements include at least 1 year of customer service experience, a college degree or above, native fluency in Turkish, advanced English, and previous cross-functional support experience is beneficial.

Requirements

• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
• College degree or above
• Native in Turkish, and advanced English is mandatory to support our users in this role

Responsibilities

• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Preferred Qualifications

Previous experience with cross-functional support will be advantageous

Benefits

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire