Binance is hiring a
Customer Service Representative in Asia

Summary

The job is for a Customer Service role at Binance, a leading global blockchain ecosystem. The role involves handling customer enquiries, complaints, and identification approval processes in Japanese and English via ticketing system, live chat/phone call. The candidate should have a college degree or above, proficiency in both languages, at least 1 year of experience in customer service, preferably in finance or E-commerce industry, and a passion for the crypto industry.

Requirements

• College degree or above
• Proficient in English & Japanese (JLPT N2 at least). Other languages would be of a great advantage
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply
• High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Passionate for customer service industry and can accept to work under different work shifts, including night shift

Responsibilities

• Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers
• Handle customer enquiries, advices and suggestions via email or online tools
• Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation
• Handle customer complaints, any special cases or ad hoc tasks

Benefits

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire