Binance is hiring a
Customer Service Representative in Georgia, Armenia

Summary

Binance is seeking a Customer Support agent to handle high volume live chat and ticketing system inquiries in Ukrainian and English. The role includes providing accurate information, following communication procedures, managing complaints, and engaging with customers. Requirements include a college degree or above, fluency in Ukrainian and advanced English, at least 1 year of customer service experience, and strong communication skills. Benefits include being part of a leading blockchain ecosystem, working alongside diverse talent, competitive salary, flexible hours, and remote-first work.

Requirements

• College degree or above
• Fluent Ukrainian language, advanced English speaker
• Minimum 1 year experience in Customer Service, preferably in finance or E-commerce industry
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Passionate for customer service industry and can accept to work under different work shifts
• Positive about the crypto industry

Responsibilities

• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Benefits

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire