Remote Customer Service Representative

Summary

Join Binance, the leading global blockchain ecosystem, as a Customer Support Representative. Provide excellent quality support via ticketing system and live chat in Spanish & English. No prior customer service experience is required.

Requirements

• College degree or above
• Trilingual speaker with native Spanish, advanced English and one more language will be preferred
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation

Responsibilities

• Handle inbound calls, live chat and other service methods
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately documenting customer requests
• Manage complaints by providing solutions and options within the time limits and following up to ensure resolution
• Go the extra mile to engage customers

Benefits

• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire