Remote Customer Service Representative

Summary

Join Binance, the leading global blockchain ecosystem, as a Customer Support Specialist. Provide excellent quality support via ticketing system and live chat in Spanish & English. No prior customer service experience is required.

Requirements

• College degree or above
• Trilingual speaker with native Spanish, advanced English and one more language will be preferred
• High level of honesty and integrity
• Proactive and meticulous
• A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation

Responsibilities

• Handle back office tickets
• Provide 7*24h online enquiry and email reply services to customers
• Handle customer enquiries, advice and suggestions via email or online tools
• Support other business units with customer liaison
• Accurately document customer requests and advice
• Provide feedback in the form of documentation
• Handle customer complaints, special cases or ad hoc tasks

Benefits

• Competitive salary
• Flexible working hours
• Remote-first
• Casual work attire