Binance is hiring a
Customer Service Representative

Summary

The job is for a customer service representative in Binance's P2P market team. Responsibilities include handling customer disputes, ensuring marketplace safety, improving customer service, and identifying product improvements. Requirements include 1+ years of customer-facing experience, strong IT skills, exceptional written communication, fluency in English, ability to multitask, and a preference for being a Binance P2P user.

Requirements

• 1+ years experience of proven customer facing experience or experience as a customer service representative
• Strong ability in using IT for professional use and can handle somewhat technical queries from customers
• Exceptional written communication skill and a good listener
• Fluent in English and a native language
• Ability to multitask, prioritize, and control time effectively

Responsibilities

• Arbitrate customer disputes professionally
• Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
• Create a culture and processes which achieve business goals with regards to customer service
• Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
• Act as the Voice of the Customer across the organization
• Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
• Ensure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business
• Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Preferred Qualifications

• Knowledge of blockchain, crypto, and P2P payments is a big plus
• Fluency in English is a must with multilingual capability is a big plus
• Willing to work weekends and irregular hours which will include night shifts

Benefits

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire