Binance is hiring a
Customer Service Representative

Summary

This job is for a Customer Support role at Binance, a fast-paced, mission-driven organization in the blockchain ecosystem. The role involves handling customer support in Arabic & English, with responsibilities including managing high volume live chats, providing accurate information, and following communication procedures. Requirements include 1+ years of customer service experience, a college degree, native-level fluency in Arabic and advanced English, and the ability to work under pressure.

Requirements

• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
• College degree or above
• Native-level fluency in Arabic, and advanced English is mandatory to support our users in this role

Responsibilities

• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Preferred Qualifications

Previous experience with cross-functional support will be advantageous

Benefits

• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire