Remote Customer Service Representative

Summary

CloudHire is seeking a passionate Customer Service Representative to join their remote team, providing support to clients and collaborating with internal teams to improve client experience on their platform. The company offers flexible work-life balance and opportunities for professional development.

Requirements

• Prior experience in a customer service or support role, ideally within a remote capacity
• Excellent written and verbal communication skills in English, with the ability to adapt communication style to suit diverse audiences and cultures
• Proven ability to manage multiple tasks and priorities in a demanding, fast-paced environment
• Strong problem-solving and critical thinking abilities, with a solutions-oriented mindset
• Comfortable using customer support software and tools, including ticketing systems, live chat, and email communications tools
• Passion for delivering exceptional customer service experiences that build loyalty and satisfaction
• Availability to work flexible hours to accommodate clients in different time zones

Responsibilities

• Manage incoming customer requests, troubleshoot technical issues, and guide clients through the use of our platform
• Identify and escalate unresolved issues to appropriate internal teams for resolution, ensuring accurate documentation of customer inquiries and their resolutions
• Communicate with clients throughout the customer journey, from onboarding through to continued platform use, to improve retention and customer satisfaction
• Develop and maintain positive relationships with our clients, promoting brand loyalty and advocacy
• Collaborate with various internal teams to improve client experience on the platform
• Create and maintain client-facing documentation and educational resources, ensuring all materials are up-to-date and relevant
• Contribute to process improvement and quality assurance initiatives in the customer support function

Benefits

• Flexible work-life balance
• Opportunities for professional development, including tuition reimbursement; mentorship programs; lunch and learns; online course subscriptions; paid industry certifications; business resource groups; and more