Customer Service Representative

Summary

Join TTEC as a remote Customer Service Representative for a luxury retail brand and ignite your career! You'll provide exquisite, personalized service to customers, resolving their questions and issues with white-glove treatment. This role utilizes your fashion sense and appreciation for exceptional service. TTEC offers a supportive career environment, inclusive culture, and a competitive base wage plus performance bonuses. Benefits include PTO, tuition reimbursement, and health and wellness incentives. The company is committed to your professional development with training and numerous free courses.

Requirements

• An appreciation for high fashion brands and haute couture
• 1 year or more of customer service experience
• 1 year or more post-secondary education OR 2 years equivalent work experience
• Recognize and solve problems of mid-to-high level customer service issues
• Computer experience
• High speed internet (> 15 mbps)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Recommendations of products or services close a sale may be required

Preferred Qualifications

While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)

Benefits

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $16 per hour plus performance bonus opportunities
• PTO
• Tuition reimbursement
• Health and wellness incentives