Customer Service Representative

Summary

Join our client, a premier transportation service provider in Nice, France, as a Customer Service Representative. You will be the first point of contact for customers, handling inquiries, managing bookings, and providing exceptional support. This role requires strong communication skills, attention to detail, and the ability to work independently. The ideal candidate will have previous experience in customer service, call centers, or hospitality. This is a permanent, work-from-home position with a Monday-Friday schedule (7am-4pm PH Time). You will play a crucial role in delivering outstanding customer experiences and contributing to the company's success.

Requirements

• Strong verbal and written communication skills
• Ability to work independently and handle multiple tasks efficiently
• Excellent attention to detail and problem-solving skills
• Comfortable using online booking systems and CRM tools

Responsibilities

• Answer incoming phone calls and respond to customer inquiries in a professional and friendly manner
• Manage and confirm incoming booking requests accurately and efficiently
• Provide clear and helpful information regarding services, pricing, and availability
• Handle customer concerns or complaints, ensuring quick and effective resolution
• Coordinate with drivers and logistics teams to ensure timely service delivery
• Maintain accurate customer records and update booking details in the system
• Assist in troubleshooting any booking or operational issues as they arise
• Ensure high levels of customer satisfaction by delivering a positive service experience

Preferred Qualifications

Previous experience in customer service, call centers, or hospitality is a plus

Benefits

• Work From Home
• Schedule: Monday to Friday 7am - 4pm PH Time