Customer Service Representative

Summary

Join FMG, a marketing software company, as a Support Team member! You'll provide excellent customer service by answering calls and emails, assisting clients with MyRepChat (a web-based texting application), and collaborating to improve the service. This role requires strong communication skills, customer service experience, and the ability to work remotely. FMG offers a competitive compensation package, including a generous paid time off policy, comprehensive insurance, and a matching 401(k). We value a healthy work/life balance and offer a supportive, collaborative work environment. Apply today and become part of our growing team!

Requirements

• Must have Customer Service experience
• Excellent written and verbal communication skills
• Ability to work remotely and remain on task
• Ability to work as a part of a team
• Ability to apply critical thinking to problems
• Ability to work with a computer and learn new software

Responsibilities

• Answer incoming calls
• Respond to incoming emails
• Attend screen share calls with clients
• Attend regular meetings to discuss area of improvement for Support
• Be available during regular business hours for unexpected calls and meetings
• Access to a private & secure workspace, free from distractions
• Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
• An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Benefits

• Generous paid Holiday schedule with a paid Winter Holiday Shutdown week
• Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave
• Robust Insurance Plan including: Medical with $0 co-pay Telehealth plan
• Dental
• Vision
• Health Savings Account (HSA) with generous employer contributions
• Flexible Spending Accounts (FSA)
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
• Company-paid Short & Long Term Disability coverage
• Company-paid Employee Assistance Program (EAP)
• Matching 401(k) with immediate full vesting
• Employee Events Committee that plans fun in-person and virtual events
• On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
• Internet & Gym Reimbursement!
• Work computer equipment is provided to help you succeed :)