Wing Assistant is hiring a
Customer Service Representative in India

Summary

The job description is for a Customer Service Representative position at Wing, a company that aims to redefine the future of work. The role is remote and based in India. The employee will manage inbound and outbound calls, resolve customer concerns effectively, build relationships with customers, ensure customer satisfaction, keep records of interactions, follow communication procedures, engage customers, and perform ad hoc tasks. Qualifications include at least 1-year proven experience as a Customer Service Representative, excellent English communication skills, solid organizational and time management skills, tech savvy & familiarity with current technologies, experience with word-processing software and spreadsheets, knowledge of online calendars and scheduling, proactive & confident attitude, ability to work on a graveyard shift, USB headset with noise cancellation feature, working webcam, at least 1.8 GHz processor with at least 4GB RAM, at least 25 Mbps wired connection for main internet service and at least 10 Mbps for backup internet service. Benefits include performance incentives, job security and stability, paid training, inclusive culture, upskilling opportunities, 100% work-from-home, supportive team, opportunities for career growth, fun work environment, holiday & overtime pay. The schedule is US work hours (20-40 hours per week), the location is remote, and the salary is based on experience and skills.

Requirements

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details
• Able to work on a graveyard shift

Responsibilities

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Ensure customer satisfaction in every interaction
• Keep records of customer interactions, process and update customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Perform ad hoc tasks

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay