DealerOn is hiring a
Customer Specialist in Worldwide

Summary

The Customer Specialist I (CS I) is a mid-level technical support role responsible for providing outstanding technical support to DealerOn customers by resolving customer issues through multiple contact channels accurately and within contracted service levels. This position requires a Bachelor’s Degree, 3+ years of technical support delivery experience, and proficiency in various technologies and content management systems.

Requirements

• Bachelor’s Degree in computer science, web design, technical project management, or equivalent program and certification
• Experience in a technical contact center environment that includes the ability to effectively troubleshoot issues to their root cause and providing accurate resolutions in a timely manner
• Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud
• 3+ years of technical support delivery experience
• 1+ years of DealerOn experience or hands-on experience with DealerOn’s products
• Familiarity with the daily procedures of a technical contact center
• Working knowledge of HTML, CSS, and JAVASCRIPT
• Experience with at least one content management system (CMS) such as WordPress, Drupal, Joomla
• Experience with Google Analytics
• Working knowledge with the Agile methodology and ticket management systems such as JIRA

Responsibilities

• Be an active member of the support team that is tasked with aiding in ticket creation, root cause identification, issue resolution, notification of incident reports, and demonstrating service delivery best practices with an emphasis on first call resolution
• Invest in ongoing personal skills development to ensure technical expertise and industry-specific skills are constantly expanded and honed
• Ensure that daily individual case quotas are met or exceeded, and the customer’s technical issues are resolved in a professional, empathetic, and effective fashion according to team processes

Benefits

• Medical, dental, and vision insurance
• Company-matched 401K plan
• Flexible PTO + Sick Leave
• 4 weeks paid Parental Leave
• 8 Paid National Holidays
• State of the art technology
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account