CloudSEK is hiring a
Customer Success Associate

Summary

The job is for a Customer Success Associate at CloudSEK, a fast-growing cybersecurity product company. The role involves handling customer inquiries, building relationships with customers, assisting with issues or problems, providing information about the company's products and services, recording feedback, and making recommendations. The company offers flexible working hours and generous medical insurance cover for employees and their families.

Requirements

• Excellent communication skills
• Strong technical skills (with cybersecurity exposure being an advantage)
• Strong customer service skills
• Organization skills and ability to work independently
• Ability to multitask and handle multiple customer inquiries at once
• Patience and ability to stay calm under pressure
• Problem-solving skills
• Ability to upsell and cross-sell products and services

Responsibilities

• Being the first point of contact for customers and handle all customer inquiries
• Building relationships with customers and ensuring they are satisfied with the company’s products and services
• Assisting customers with any issues or problems they have
• Providing customer support via phone, email, and live chat
• Answering customer questions and providing information about the company’s products and services
• Making recommendations to customers about the company’s products and services

Benefits

• Flexible working hours
• Generous medical insurance cover for yourself and your family/dependents