Smartly.io is hiring a
Customer Success Associate, United States

Summary

The job is for a dynamic Customer Success Associate at Smartly, a growing Enterprise Customer Success team, who will work towards helping advertisers unlock greater performance and creativity in social advertising. The role involves managing a book of business in North America, collaborating with partners like Facebook, Pinterest, and Snapchat, and contributing to building a world-class Customer Success organization.

Requirements

• Have a passion for customer success and online advertising and keeping up with the ever-changing ecosystem
• Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
• Have a results-driven mentality, with a bias for action and collaboration
• Are able to explain complex concepts clearly and translate data into insights
• Have strong spoken and written communication skills in English
• Are able and willing to travel for meetings, conferences and industry events

Responsibilities

• Collaborate with the Customer Success team in the region to deliver an exceptional customer experience and ensure our customers get the most value out of their social advertising
• Develop yourself in building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
• Become an expert in the Smartly platform and social advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice
• Collaborate effectively with our partners and across our internal functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
• Help gather feedback from our customers to inform our sales process and product roadmap

Benefits

• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
• Generous healthcare packages & mental health benefits
• Monthly wellness benefit and learning reimbursement opportunities
• 401K plus matching & equity grants for all new Smartlies
• Volunteer time off days & company donation matching opportunities
• Choice of computer (MAC or PC)