Smartly.io is hiring a
Customer Success Associate, United States
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Customer Success Associate closed
🏢 Smartly.io
💵 $60k-$70k
📍United States
Summary
The job is for a dynamic Customer Success Associate at Smartly, a growing Enterprise Customer Success team, who will work towards helping advertisers unlock greater performance and creativity in social advertising. The role involves managing a book of business in North America, collaborating with partners like Facebook, Pinterest, and Snapchat, and contributing to building a world-class Customer Success organization.
Requirements
- Have a passion for customer success and online advertising and keeping up with the ever-changing ecosystem
- Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
- Have a results-driven mentality, with a bias for action and collaboration
- Are able to explain complex concepts clearly and translate data into insights
- Have strong spoken and written communication skills in English
- Are able and willing to travel for meetings, conferences and industry events
Responsibilities
- Collaborate with the Customer Success team in the region to deliver an exceptional customer experience and ensure our customers get the most value out of their social advertising
- Develop yourself in building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
- Become an expert in the Smartly platform and social advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice
- Collaborate effectively with our partners and across our internal functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
- Help gather feedback from our customers to inform our sales process and product roadmap
Benefits
- Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
- Generous healthcare packages & mental health benefits
- Monthly wellness benefit and learning reimbursement opportunities
- 401K plus matching & equity grants for all new Smartlies
- Volunteer time off days & company donation matching opportunities
- Choice of computer (MAC or PC)
This job is filled or no longer available
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