Valer is hiring a
Customer Success Associate

Summary

The job is a full-time position at Valer, a healthcare technology company that automates prior authorization management. The role involves working with the sales and executive team, leading customer implementations, developing relationships with customers, translating goals between engineering and customers, and ensuring customer success. The ideal candidate should have experience in healthcare or SaaS technology, be a strong communicator, problem solver, and team player.

Requirements

• Healthcare and/or experience supporting a SaaS technology platform
• Strong and diplomatic communicator and relationship manager
• Passionate professionalism
• High EQ – observant of what's being said and not being said
• Problem solver
• Team player. We can’t deliver our vision without you

Responsibilities

• Work with the Sales and Executive Team to close deals
• Lead new customer implementations with the engineering team
• Develop close relationships with our customer leadership and users
• Translate goals and projects between engineering and the customer
• Keep a finger firmly on the pulse of the customer to ensure success and then raise the bar higher for them and for us

Preferred Qualifications

• Tech, coding, and/or IT background or experience
• Teaching or coaching experience and skills
• Project management – formal or informal

Benefits

Job Type: Full-time with benefits package