Tembo is hiring a
Customer Success

Summary

Tembo is a digital mortgage and savings platform that helps consumers discover and unlock their true borrowing potential. The company has experienced significant growth in recent years and was ranked as one of the UK's fastest growing FinTech companies. The Customer Success role involves supporting customers to resolve issues, answering questions, and collaborating with the team to improve the customer experience. The ideal candidate is passionate about making a difference, holds the customer at the heart of everything they do, and is solution oriented.

Requirements

• You’re passionate about making a difference to people’s lives
• You hold the customer at the heart of everything you do
• You are solution oriented and have impeccable attention to detail
• You’re a self-starter with an ownership mentality & strong organisation
• You’re able to work in fast changing, constantly evolving environment and deliver within tight deadlines
• You bring positive energy and drive that embraces the twists and turns of a start-up environment
• You’re comfortable working outside of rigid structures and frameworks
• You have great English language skills (written and oral) and you’re a great communicator

Responsibilities

• Support customers to effectively resolve issues by email, chat or phone
• Answer ‘how to’ questions and help customers with the Tembo app
• Diagnose and liaise with the Operations Lead and developers to resolve issues
• Encourage customers to provide feedback and accurately record this and trends
• Collaborate and influence the wider team as a customer advocate, helping to improve the Tembo app

Benefits

• ��20k - £25k + OTE
• 25 days annual leave
• All staff are given shares in Tembo
• High spec set-up - Mac, monitor & other home perks
• Once annual away-day and quarterly meet-ups
• Once in a life time experience in a start-up as it experiences rapid growth