Customer Success Engineer

Summary

Join Dialpad's Customer Success team as a Customer Success Engineer! In this remote role, you will provide technical expertise, conduct product demonstrations, and advise customers on best practices for using Dialpad's communication platform. You will work closely with Customer Success Managers and other teams to address customer questions and ensure successful product adoption. This position requires 3+ years of experience in UCaaS or CCaaS environments and the ability to obtain a Sales Engineering Demo Certification. Dialpad offers competitive salaries, flexible time off, comprehensive benefits, and professional development opportunities. The ideal candidate possesses a technical curiosity and a passion for delivering excellent technology solutions.

Requirements

• Possess a technical curiosity and excitement about delivering technology solutions that improve work
• Ability to complete the Sales Engineering Demo Certification
• Knowledge of UCaaS and CCaaS solutions
• 3+ years of experience in a UCaaS or CCaaS environment

Responsibilities

• Provide technical advice
• Run product demonstrations, including integrations from the Dialpad App Marketplace
• Learn the technical tools the Sales Engineering team uses to test network environments
• Deliver proactive technical audits of customer Dialpad platforms, identifying configuration gaps and recommending improvements
• Partner with the CSM team throughout the Customer Experience
• Address customer questions about existing products and services
• Possess in-depth knowledge of Dialpad’s products and services and communicate this knowledge clearly to non-technical customers

Benefits

• Flexible time off
• Medical, dental, and vision plans
• Monthly stipend to cover cell phone and home internet bills
• Reimbursement for gym membership costs
• Reimbursement for wellness events
• Reimbursement for expenses related to professional development (up to an annual limit)