Customer Success Engineer

Summary

Join EnsoData as a Customer Success Engineer, working remotely or hybrid, to improve healthcare through technical problem-solving, customer support, and product input. Responsibilities include onboarding customers, troubleshooting technical issues, providing advice, and collaborating with clinicians. The ideal candidate possesses 1-5 years of customer support experience, programming skills, and a bachelor's degree or equivalent. Benefits include paid time off, healthcare insurance, family and caregiver time away, stock options, and a flexible remote work schedule. EnsoData is committed to diversity and inclusion and encourages applications from all qualified individuals.

Requirements

• 1-5 years of experience in customer support as a technical problem solver, customer support engineer, sales/solutions engineer, hospital clinical engineering practitioner, or as a clinician providing technical support to fellow clinicians
• Experience writing and reading software in one or more programming languages
• Bachelor's degree including programming coursework
• Graduation from a development bootcamp
• Professional experience in writing software on-the-job
• Demonstrated ability to ask technical questions of non-technical end-users, translate their expressed feedback into required changes, and communicate back timelines
• Ability to travel approximately 10% of the calendar year

Responsibilities

• Pilot customers through their onboarding journey by mapping their integrations, training clinicians, and customizing diagnostic reports
• Jump on an issue emailed or texted to you by a sleep tech or physician, delivering rapid and compassionate communication of updates to the customer
• Investigate, identify, and document the root cause of problems and plan technical solutions; own the resolution of fixes and customer communication
• Meet with clinician end-users of EnsoSleep to review feedback and apply configuration changes to more-closely align the software to their preferences
• Advise sleep lab staff on best practice workflows for efficiency and accuracy

Preferred Qualifications

• Project management interest and experience
• PMP certification

Benefits

• Paid time off
• Healthcare insurance
• Family and caregiver time away
• Stock options
• Remote and flexible schedule
• 401k
• Team Summits