Forward Networks is hiring a
Customer Success Engineer

Summary

The job is for a Customer Success Engineer at Forward Networks, a company that offers a digital twin network management solution. The role involves providing technical guidance to clients and working with cross-functional teams. The company has received industry recognition and is looking for someone to help build its team.

Requirements

• B.S. Computer Science or equivalent educational experience
• 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies

Responsibilities

• Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies
• Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
• Walking customers through the various stages of adoption with Forward Networks Platform
• Working directly with our internal Product Management, Engineering, Sales and Marketing teams

Preferred Qualifications

Ideal candidate will be located in Ireland / UK

Benefits

Candidates will work remote with 10-20% travel requirement for customer and internal meetings