Aircall is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at Aircall, responsible for account management, relationship building, and contributing ideas to improve processes. The role requires a Bachelor's Degree, 2 years or more experience in Customer Success and Sales, strong communication skills, and the ability to meet and exceed account growth targets/KPIs on a consistent basis. Preferred requirements include previous experience in a similar B2B CSM role, Salesforce, SaaS, and startup experience. The benefits include competitive salary package & equity, medical, dental, and vision insurance covered at 100%, 401k plan with company matching, unlimited PTO, wellness, internet, and childcare reimbursements, generous parental leave policy, and a DE&I statement promoting diversity, equity, and inclusion.

Requirements

• Bachelor's Degree in a relevant field of study preferred
• 2 years or more experience working in Customer Success and Sales
• You are a strong communicator with excellent verbal and written communication skills
• You are comfortable maintaining and exceeding a quota, negotiating contracts, and handling upsells and renewals
• You have a track record of meeting and exceeding account growth targets/KPIs on a consistent basis
• Strong interpersonal skills, experience building strong relationships, and a passion for consistently providing a great customer experience
• Confidence to manage competing tasks and issues in a fast-paced, international environment
• You are comfortable building trust and communicating effectively with all types of customers — from C-level, VP, and Director-level contacts, to the end-users of the software
• You have the ability to explain technical concepts in an easy to understand manner

Responsibilities

• Grow and nurture a portfolio of accounts while developing strong relationships with key contacts
• Maximize your portfolio’s growth opportunities and mitigate its risks and possibility of churn by negotiating contracts and handling upsells and renewals, while maintaining a quarterly quota
• Have a strong understanding of our product and know how to articulate our value proposition clearly
• Develop new ways to increase customer satisfaction and organize product feedback
• Contribute ideas that help improve our processes, practices, and tools

Preferred Qualifications

• Previous experience in a similar B2B CSM role is highly preferred
• Salesforce, SaaS and start up experience highly preferred

Benefits

• Competitive salary package & equity
• Medical, dental, and vision insurance is 100% covered
• 401k plan with company matching!
• Unlimited PTO — take the time you need to come to work feeling great!
• Wellness, internet, and childcare reimbursements
• Generous parental leave policy