applike group is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at adjoe, a fast-growing mobile ad platform. The role involves onboarding new partners, guiding them through technical requirements, analyzing KPIs, and providing support. The candidate should have relevant experience, communication skills, understanding of standard KPIs used in adtech, proficiency in Google Suite, and an output-driven attitude.

Requirements

• You have a minimum of 3 years experience in mobile user acquisition, success management, or account management in the ad tech space or a similar position (experience in the gaming industry is an advantage)
• You have an exceptional ability to communicate and foster new positive business relationships
• You understand the standard KPIs used in adtech (CPI, CPM, CPC, ARPDAU, etc.)
• You have outstanding communication skills (verbal and written), and you are fluent in English (other languages are a plus)
• You possess very good analytical skills
• You are mastering the Google Suite (especially Sheets & Slides)
• You have an output- and revenue-driven attitude
• You like to work in a fast-paced environment
• You enjoy a strong sense of ownership

Responsibilities

• Drive the onboarding, retention, and overall success of our new partners
• Work in partnership with the sales team and our growth managers to guide new clients through the technical requirements of their implementation
• Offer close support during the onboarding process through Slack and calls
• Provide proactive recommendations to optimize first campaigns and use of our platform
• Analyze KPIs related to the performance of your partners and take action accordingly
• Support your teammates in their day-to-day tasks
• Establish good relationships with your partners through day-to-day communication (Slack, Skype, emails, calls)
• Prepare reports and presentations for your partners
• Gather and communicate your partner’s needs internally with the right priorities, including technical troubleshooting

Benefits

• Work-Life Package: 2 remote days per week, 30 vacation days, 3 weeks per year of remote work, flexible working hours, dog-friendly kick-ass office in the center of the city
• Wealth building: virtual stock options for all our regular employees
• Relocation Package: Visa & legal support, relocation bonus, reimbursement of German Classes costs and more
• Happy Belly Package: Monthly company lunch, tons of free snacks and drinks, free breakfast & fresh delicious pastries every Monday
• Physical & Mental Health Package: In-house gym with personal trainer, various classes like Yoga with expert teachers
• Activity Package: Regular team and company events, hackathons
• Education Package: Opportunities to boost your professional development with courses and trainings directly connected to your career goals
• Free of charge access to our EAP. (Employee Assistance Program) which is a counseling service designed to support your mental health and well-being