canibuild is hiring a
Customer Success Manager, Remote - India
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Customer Success Manager closed
🏢 canibuild
Summary
The Customer Success Manager will ensure customer success, retention, and revenue expansion through cross-selling and upselling by leading onboarding experiences, collaborating with cross-functional teams, serving as a primary point of contact for customers, understanding their unique needs, monitoring key metrics, collecting feedback, and proactively identifying cross-selling opportunities. A Bachelor's degree, previous experience in B2B account management or B2B Customer success, outstanding communication skills, experience managing accounts, developing long-term customer relationships, an entrepreneurial mindset, and willingness to work in US Shift (9:30PM to 6:30AM IST) are required. Experience working in a high growth tech start-up, construction experience, and willingness to work remotely full-time are beneficial. The job offers competitive salary package, full-time remote work, opportunities for career growth, a dynamic work environment, and an employee-centric culture.
Requirements
- Bachelor's degree
- Previous experience in B2B account management or B2B Customer success
- Experience working to revenue or retention KPI’s
- Experience managing accounts and developing long term customer relationships
Responsibilities
- Lead seamless onboarding experiences for new customers
- Collaborate with cross-functional teams to ensure successful product integration and adoption
- Serve as primary point of contact for customers post-sale, fostering strong and lasting relationships
- Understand the customers' unique needs and goals, aligning our solutions to drive value and satisfaction
- Monitor and analyze key customer success metrics including churn rate, NPS, CSAT, time to value and adoption rate
- Collect, analyze and act upon customer feedback and suggestions to drive continuous improvement
- Utilize customer insights to influence product development and enhancements
- Cultivate strong relationships with customers, obtaining case studies, testimonials and reviews
- Leverage customer success stories to create compelling content that showcases canibuild's value proposition
- Lead and facilitate executive business reviews, customer health analysis and usage
- Educate customers on how to effectively use our platform and services, enabling them to submit tickets for issues, bugs and requests through Customer Support's ticketing system
- Collaborate with customers to understand their evolving needs and align our solutions to address those needs effectively
- Proactively identify and pursue cross-selling and upselling opportunities within the existing customer base
- Present and demonstrate the value of our marketplace, add-ons, upgrades, and other offerings to customers
- Negotiate terms, pricing and contracts to ensure successful deal closures
- Build and nurture strong, long-lasting relationships with key stakeholders within customer organizations
Preferred Qualifications
- Experience working in a high growth tech start-up
- Construction experience is a bonus but not a requirement
Benefits
- Competitive salary package
- Full-time remote work
- Opportunities for career growth
- A dynamic work environment
- Employee Centric
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