CaptivateIQ is hiring a
Customer Success Manager, Remote - United States

Summary

The job is for a Customer Success Manager at CaptivateIQ, a growing startup. The role involves managing client accounts, collaborating with internal teams, and driving revenue growth. The ideal candidate should have 2-4 years of experience in account management or similar roles, strong communication skills, strategic thinking abilities, and the ability to work independently.

Requirements

• 2-4 years of experience in account management, customer success, or a similar role
• Proven track record of exceeding sales targets, driving revenue growth, and delivering exceptional customer service
• Strong interpersonal and communication skills, with the ability to manage contract negotiations and objection handling all the way up to the CEO
• Strategic thinker with the ability to identify opportunities, solve problems, and drive results
• Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines
• Ability to work independently in a fast-paced startup environment
• Experience working cross-functionally with Product, Support, Marketing, Billing, and other functions

Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Provide dedicated support to address clients' needs and ensure their success
• Act as an advocate for clients within the organization, representing their interests and ensuring their needs are addressed promptly and effectively
• Collaborate closely with internal teams to align efforts and deliver seamless, effective solutions that meet client needs
• Present accurate weekly forecasts to leadership, highlighting customer trends and potential impacts on business objectives
• Own the renewal process, working proactively with clients to ensure their continued satisfaction and commitment
• Build an in-depth understanding of the customer's business to identify and pursue upsell and cross-sell opportunities within existing client accounts
• Monitor and track account health, performance metrics, and customer satisfaction levels, taking proactive measures to address any issues or concerns to ensure client success
• Stay informed about industry trends, market developments, the competitive landscape, and company strategy to provide clients with relevant insights and maintain a competitive edge

Preferred Qualifications

• Experience in commissions, finance, or accounting
• Prior experience in Customer Success, Account Management, Sales, or similar experience focused on customer retention and revenue growth
• Proficiency with popular CRMs (e.g. Salesforce) and Customer Success tools

Benefits

• (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
• Flexible vacation days and quarterly mental health days so you can recharge
• Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
• One time work from home stipend & annual stipends for professional development and caretaking
• Virtual team lunches to keep you connected
• (US-ONLY) 401k plan to participate in and save towards the future
• Newest Apple products to help you do your best work
• Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent