Constructor is hiring a
Customer Success Manager in Australia

Summary

The job is for a Customer Success Manager at Constructor, an AI-first ecommerce platform that helps businesses increase revenue by improving search and product discovery experiences. The position requires 3+ years of customer-facing experience in customer success, technical account management, or solutions consulting, excellent communication skills, and knowledge of APIs.

Requirements

• A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting
• Excellent communication and interpersonal skills
• Know what an API is and have interacted with them before

Responsibilities

• Repay our customers’ trust through ensuring they get live with our product and are thrilled with the results
• Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments
• Helping craft and dictate both internal and external narratives for what’s needed to make a customer successful
• Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources
• Fielding and troubleshooting customer support requests
• Creating and updating customer documentation and training materials as needed
• Always looking for new ways you can make our integration process more robust and make customers feel even more successful

Benefits

• Competitive compensation package including stock options
• Fully remote team - choose where you live
• Work from home stipend! We want you to have the resources you need to set up your home office
• Apple laptops provided for new employees
• Training and development budget for every employee, refreshed each year
• Parental leave for qualified employees
• Work with smart people who will help you grow and make a meaningful impact