DearDoc is hiring a
Customer Success Manager, Remote - Mexico
![Logo of DearDoc](https://cdn.jobscollider.com/logo/deardoc-324d.webp)
Summary
The job is for a Revenue Management role at DearDoc, a technology company that provides tools for doctors. The position is remote or in Guadalajara, Mexico and offers unlimited PTO, 11 paid holidays, an annual week off for the holidays, and a $150/month USD stipend towards health insurance.
Requirements
- Minimum of 1-2 year experience in a sales OR a revenue-driven customer success or account management role
- Proven ability to manage a large book of business
- Ability to deepen the relationship with clients through consistent upsell/cross-sell opportunities
- Success in a high-growth environment and adaptable to change
- Can make a challenge into an opportunity
- Ability to ensure client satisfaction, balance customer expectations, and negotiate successful resolutions
- Experience collaborating with various internal teams to push projects through completion in a timely manner
- Strong project management with a strict attention to detail
- Deep customer empathy and emotional intelligence
- Keen eye for opportunities to increase revenue
- Impeccable attention to detail to perform the highest quality of work
- Great interdepartmental communication skills
- Understanding of customer experience with a product
- Resilient and hardworking (GRIT)
- A positive, polite, confident, sincere and friendly disposition
- The ability to solve problems & to think dynamically
- Adaptability – we’re growing and evolving, and the rocket ship is about to take off
- Ability to think differently
- Team Player
Responsibilities
- Pillars: Revenue Management, Product Adoption, Customer Advocacy
- Meet and exceed net churn, renewal revenue, and upsell revenue goals
- Identify and close opportunities for expansion within your Book of Business
- Manage cancellation requests within the SLA guidelines
- Meet and exceed product adoption goals
- Drive product/feature adoption with solution-based consultations with customers
- Identify and resolve at-risk adoption indicators within SLA
- Report product feedback to product team
- Maintain strict adherence to customer follow-up SLAs
- Solicit for advocacy opportunities (i.e. case studies, testimonials, webinar panelists, etc.)
- Meet and exceed CSAT/NPS goals
- Conduct regular success calls & business reviews with customers
Benefits
- Unlimited PTO
- 11 Paid Holidays
- Annual Week off For the Holidays
- $150/ month USD stipend towards health insurance
This job is filled or no longer available
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