Gearset is hiring a
Customer Success Manager in United Kingdom

Summary

The job is for a Customer Success Manager - Premier at Gearset, working with large brands like Sony and DHL to ensure their success with the company. The role involves refining processes, experimenting with new technologies, building relationships, and ensuring customer satisfaction. The candidate should have experience as a Customer Success Manager or Account Manager responsible for retention, a technical predisposition, and a customer-centric approach.

Requirements

• Experience working as a Customer Success Manager, or as an Account Manager responsible for retention, ideally within a technical SaaS company
• Technical predisposition and the ability to convey complex technical topics with simplicity

Responsibilities

• Ensure high levels of success and retention for your accounts
• Proactively identify accounts at risk of churn, engage with them, and get them back on track
• Support new customers during their initial implementation
• Identify customers’ pain points, and share your technical expertise to create a solution that delivers value
• Build strong relationships with key decision-makers and product champions, working with them on a regular basis
• Be a customer champion, ensuring their views are represented in the company, and driving continual improvement in user satisfaction

Benefits

• Salary of between £40k - £60k (depending on experience)
• This is a remote UK based full time opportunity, working Monday to Friday
• Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year
• 25 days holiday plus bank holidays (with the option to buy an extra 5 each year)
• Company Pension Plan (matching up to 5%)
• Bupa health care
• Life Insurance & critical illness cover
• Flexible working hours
• Discounted gym membership, as well as a range of health and wellness benefits