Livestorm is hiring a
Customer Success Manager, Remote - France

Summary

Livestorm is expanding its CSM team and seeking a Customer Success Intern to support the team, improve processes, collaborate with various departments, manage customer onboarding, and provide feedback to the Product team. The ideal candidate should be bilingual in French and English, have ongoing education, excellent organizational and communication skills, and experience with software or webinars.

Requirements

• Ongoing Bachelor or Master’s degree
• Ability to provide an internship agreement from your school
• Excellent organizational and communication skills

Responsibilities

• Support our CSM team
• Help improve our processes and select the right tools to help the team improve its global efficiency
• Be a trusted partner for clients
• Manage our weekly Livestorm Client walk-in sessions
• Manage day-to-day queries coming from these accounts
• Partner with the Sales and Customer Care teams to ensure an exceptional customer experience
• Partner with the Product team to provide detailed and actionable feedback to the team
• Work with Account Managers to manage your customer portfolio, understand their KPIs and challenges
• Work with the department head to execute and improve the success strategy

Preferred Qualifications

• Bilingual French & English
• Interested in software, tools, and processes
• Willing to get your hands dirty and dig into the details
• Willing to carry multiple hats
• Experience with a technical product or with webinars is a big plus

Benefits

Livestorm is committed to building an inclusive company culture