Ometria is hiring a
Customer Success Manager

Summary

The job description is for a Customer Success Manager at Ometria, a Customer Data and Experience Platform company based in the UK and North America. The role involves managing strategic retail marketing clients, ensuring customer satisfaction, and driving revenue growth. The position is remote flexible with an opportunity to work from the office once a week.

Requirements

• Relevant experience managing clients within a SaaS environment
• Excellent communication skills
• First-class customer success skills
• Data literate with experience working with tools such as Excel and Google Sheets
• Organised and able to work under pressure
• Proactive learner with an interest in technology and ecommerce

Responsibilities

• Deliver timely and accurate commercial forecasting
• Set and deliver on customer expectations
• Pre-empt customer escalations and challenges
• Drive Strategic customer adoption and value with visibility and buy-in from key decision makers

Preferred Qualifications

Previous experience within cross channel / email marketing/ ESP is a bonus

Benefits

• 30 days holiday + 1 day on your birthday (plus bank holidays)
• Mental Health Support (Spill, Calm)
• Cycle to work scheme
• Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection)
• Professional Development Fund