Plivo is hiring a
Customer Success Manager, Remote - India
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Customer Success Manager closed
🏢 Plivo
💵 ~$65k-$97k
📍India
Summary
Plivo is seeking a Customer Success Manager for its International Markets based in Bangalore, India. The role involves managing a global portfolio of customers, developing and nurturing relationships, and ensuring the successful adoption of Plivo's offerings. The CSM will work with cross-functional teams to improve customer experience and drive collaboration.
Requirements
- Bachelor’s degree with a minimum 4-6years of work experience in account management, customer success or similar customer facing roles in B2B SaaS / CPaaS companies
- Experience in identifying and driving upsell opportunities, negotiating renewals
- Proven track record of taking ownership of tasks and driving forward to resolutions
- Excellent written and spoken communication skills, listening skills, and presentation skills
Responsibilities
- Manage a global portfolio of contracted customers and key accounts
- Cultivate, nurture, and grow business relationships and explore expansion opportunities with long tail of customers
- Onboard new customers, identify the success criteria and execute thereafter, establish review cadence with the customers
- Develop and execute the customer relationship strategy to ensure every customer receives maximum value from Plivo
- Own the Net Promoter Score for each client
- Facilitate continuous value realization for customers ensuring revenue retention and reducing churn rate
- Identify at-risk customers early and establish a successful account management plan to improve the customer experience
- Drive customer loyalty by creating a referenceable pool of customers
- Lead cross-functional coordination between sales, product, client support, and solution engineering
- Be the voice of the customer within the organization, identify and communicate the key factors required to effectively drive platform adoption
Benefits
- Remote first culture
- Home office Infra allowance
- Industry-leading compensation and benefits
- Premium healthcare/wellness benefits for employees and families
- Open culture and working with a young and dynamic team
- Career advancement opportunities
- A generous vacation policy leads to a great work-life balance
This job is filled or no longer available
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