Propelus is hiring a
Customer Success Manager, Remote - Worldwide

Summary

The Customer Success Manager role at Propelus Solutions involves managing customer relationships, driving account growth, developing success plans, collaborating with the sales team, and monitoring performance KPIs. The position requires a proactive approach to customer engagement and a Bachelor's degree or equivalent experience, 3+ years of relevant experience, strong collaboration skills, exceptional communication abilities, organizational skills, problem-solving skills, attention to detail, ability to work independently, proficiency with CRM platforms, and customer success software.

Requirements

• Bachelor’s degree or equivalent relevant experience preferred
• 3+ years of experience in customer success, account management, or a related role, preferably in the healthcare technology industry
• Proven track record of managing and growing customer accounts, with a focus on upselling and cross-selling
• Strong collaboration skills, with experience working closely with sales teams
• Exceptional communication and relationship-building abilities
• Highly organized, with strong problem-solving skills and attention to detail
• Ability to work independently and manage multiple accounts simultaneously
• Proficiency with CRM platforms and customer success software

Responsibilities

• Act as the primary point of contact for assigned accounts, building and maintaining strong relationships with key stakeholders
• Understand customer needs and business objectives, and ensure they are aligned with the company’s offerings
• Identify and drive opportunities for growth within existing accounts, including upsell and cross-sell opportunities
• Develop and execute tailored success plans for each customer, ensuring they are fully utilizing the company’s products and services
• Monitor customer progress and proactively address any issues or challenges to ensure satisfaction and retention
• Partner with the sales team to ensure a seamless customer experience from onboarding through the lifecycle of the account
• Share insights and feedback from customers to help inform sales strategies and product development
• Track and analyze key performance indicators (KPIs) related to account health, customer satisfaction, and revenue growth
• Address and resolve customer issues and concerns in a timely manner, ensuring a high level of customer satisfaction
• Maintain deep knowledge of the company’s products and services, and effectively communicate their value to customers

Benefits

• Awarded one of BuiltIn's 2023 Best Place to Work and 7 years running by Outside Magazine
• Professional development allowance to help you grow in the ways that mean the most to you
• Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering and for becoming a new parent
• 401K with company matching, as well as financial planning education and resources
• Employees choose from HSA, FSA and traditional insurance options for medical, dental, and vision coverage for themselves and dependents
• Wellness benefits - we’ll help you pay for fitness endeavors and organic produce delivery services